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• Terminology

The terms used in this agreement and their meanings are as follows:

Account refers to a unique account created for you to access our services or parts of our service

Company (referred to as "the company", "we", "us", or "our" in this agreement) refers to CreeperCastle / CreeperCastle Studios

Country refers to India.

Device refers to any device that can access the CreeperCastle service, such as a computer, smartphone, or tablet.

Service refers to the website and all the CreeperCastle services.

Subscriptions refer to the services or access to the service delivered on a subscription basis by the company to you.

Terms and conditions (also referred to as "terms") refer to these terms and conditions that form the entire agreement between you and the company regarding the use of the service.

Third-party social media service refers to any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the service.

Website refers to creepercastle.in, creepercastle.studio, creepercastle.club along with all of its subdomains.

You refers to the person accessing or utilizing the service, or the corporation, or other legal entity on behalf of which such person is accessing or utilizing the service, as appropriate.

This agreement is legally binding and free of plagiarism.

• Declaration

By accessing and using this service, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you are not authorized to use this service.

These terms and conditions apply to all users of the service, including users who are also contributors of content, information, and other materials or services on the website.

You represent and warrant that you are at least 18 years of age. If you are under the age of 18 but over the age of 13, you accept that you have taken your parent's consent while using our services. If you are below the age of 13, you are not permitted to use this service.

By using this service, you also agree to be bound by the company's privacy policy. The privacy policy describes how we collect, use, and disclose your personal information when you use this service. Please read the privacy policy carefully before using this service. By using this service, you acknowledge that you have read and understood the privacy policy.

• Subscriptions

1. Subscription Period

These are the terms and conditions governing the use of this service and the agreement that operates between you and the company. These terms and conditions set out the rights and obligations of all users regarding the use of the service.

By accessing or using the service, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you are not authorized to use the service.

You represent and warrant that you are at least 18 years of age. If you are under the age of 18 but over the age of 13, you accept that you have taken your parent's consent while using our services. If you are below the age of 13, you are not permitted to use this service.

By using this service, you also agree to be bound by the company's privacy policy. The privacy policy describes how we collect, use, and disclose your personal information when you use this service. Please read the privacy policy carefully before using this service. By using this service, you acknowledge that you have read and understood the privacy policy.

2. Subscription cancellations

You may cancel your subscription renewal by submitting a cancellation request through the billing panel or by contacting the company via billing panel's tickets system or our discord server ticket system.

Please note that we enforce a per service refund policy. For more information about refunds, please see the "Refund Policy" section below.

3. Refund Policy

Refunds are given out at the discretion of the company. The company reserves the right to not issue refunds. Refunds must be requested through our ticket system within 48 hours, 2 Days of the transaction. There are different time frames for refund periods depending on the services.

List of Services:

A: Game Server: Time frame is 24 hours, 1 Day.

B: Discord Bot Hosting: Time frame is 24 hours, 1 Day.

C: Database Hosting: Time frame is 24 hours, 1 Day.

D: Domain services: No refund will be provided after transaction take place.

E: Dedicated server: Time frame is 72 hours, 3 Days. Setup fees will not be refunded.

F: Virtual private server: Time frame is 72 hours, 3 Days. Setup fees will not be refunded.

G: Storage Box: No refund will be provided after transaction take place.

H: Duplicate payments: Duplicate payment will be refunded to service credit or the payment method at our discretion.

I: Payments taken: past the date of a cancellation request will be refunded.

The compensation will be provided in accordance with the original payment method used by the client in the purchase of CreeperCastle services. Prohibition on client for using different payment method for the refund.

In the event of a chargeback, all the services will be terminated immediately and the client will not be compensated. The client is responsible, for the refund, which will be done directly from CreeperCastle and not from the payment gateway.

How Will Everything Work?

If you want reimbursement and if reimbursement service is available on the service that you have purchased, then you can create a ticket and ask for the reimbursement. For the reimbursement/refund, some following steps and queries will be taken by the CreeperCastle Team, for which the client must have valid reason. If the client is unhappy with the provided services, feedback will be given, for the benefit of both, the client and the company. In such cases, where, the client doesn’t want to answer any kind of questions, as well as doesn’t want to provide feedback, one must skip the whole procedure and may ask, directly, for the refund. Some asked money will be refunded to the account via, the payment method, which was, used for buying our services.

The client will have the option, to get the backup of their server, only, within 12 hours of amount refunded. Once, the 12 hours are over, the server of the client will be deleted along with the account.

4. Chargebacks

Initiating a chargeback will result in the immediate termination of your services and a ban on all future use and purchase of our services.

5. Billing

You agree to provide the company with accurate and complete billing information, including your full name, address, state, postcode, telephone number, and valid payment method information.

If automatic billing fails for any reason, the company will issue an electronic invoice indicating that you must manually make the full payment for the billing period indicated on the invoice within a certain deadline.

If payment is not received within three days of the invoice due date, the company will suspend your services. After an additional five days, your service will be terminated and all files will be permanently deleted.

6. Fee changes

The company may modify the subscription fees at any time in its sole discretion. Any changes to the subscription fees will become effective at the end of the current subscription period.

The company will provide reasonable notice of any changes to the subscription fees, allowing you the opportunity to terminate your subscription before the changes take effect.

By continuing to use the service after the subscription fee change takes effect, you agree to pay the modified fee amount.

• User accounts

When you create an account with us, you must provide us with accurate, complete, and current information at all times. Failure to do so constitutes a breach of the terms, which may result in the immediate termination of your account on our service.

You are responsible for safeguarding the password that you use to access the service, and you are responsible for any activities or actions that occur under your password.

You agree not to disclose your password to any third party. If you become aware of any breach of security or unauthorized use of your account, you must notify us immediately.

You may not use a username that belongs to another person or entity, is not lawfully available for use, is subject to any rights of another person or entity without appropriate authorization, or is offensive, vulgar, or obscene.

• Content

Your right to host content

Our service allows you to host content. You are solely responsible for the content that you host on the service, including its legality, reliability, and appropriateness.

By hosting content on our service, you represent and warrant that:

• The content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these terms.
• The hosting of your content on or through the service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

• Content restrictions

You understand and agree that you are solely responsible for the content and any activity that occurs on your account, whether done by you or any third person using your account. The company is not responsible for the content of its users. By using the service, you acknowledge and accept this responsibility.

You may not transmit any content that is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable. This includes, but is not limited to, the following:

• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
• Spam, machine or randomly generated content, unauthorized or unsolicited advertising, chain letters, any form of unauthorized solicitation, or any form of lottery or gambling.
• Any content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment, or to damage or obtain unauthorized access to any data or other information of a third person.
• Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights.
• Impersonating any person or entity, including the company and its employees or representatives.
• Violating the privacy of any third person.
• Disseminating false information or features.

The company reserves the right, in its sole discretion, to determine whether any content is appropriate and complies with these terms. The company may refuse or remove any content that it deems to be in violation of these terms. The company also reserves the right to edit or format any content as it sees fit, and to limit or revoke the use of the service for any user who posts prohibited content.

As the company cannot control all content posted on the service, you agree to use the service at your own risk. You may be exposed to content that you find offensive, indecent, or otherwise objectionable, and the company is not liable for any such content or any damages that may result from your use of the service.

• Content backups

The company regularly performs backups of content, but does not guarantee the integrity of these backups or the successful restoration of any content. Corrupt or invalid backup points may be caused by a variety of factors, including content that is corrupted before being backed up or that changes during the backup process.

The company will provide support and attempt to troubleshoot any issues that may affect the backups of content. However, you acknowledge that the company is not liable for any loss or corruption of data, or for the failure to successfully restore content to a usable state.

It is your responsibility to maintain a complete and accurate copy of any content that you post on the service, independent of the service's backup system.

• Copyright policy

1. Intellectual property infringement

We respect the intellectual property rights of others and require that our users do the same. If you believe that your copyright or other intellectual property rights have been infringed by content posted on the service, you may notify us in writing.

To file a notice of infringement, please email our copyright agent at dmca@creepercastle.in and include the following information:

• A detailed description of the allegedly infringing content.
• A description of the copyrighted work that you claim has been infringed.
• Your contact information, including your full name, email address, and phone number.
• A statement by you, made under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.
• Please note that you may be liable for damages (including costs and attorneys' fees) if you misrepresent that content on the service infringes your copyright.

2. DMCA notice and procedure for copyright infringement claims

If you believe that content on the service infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (DMCA) by providing our copyright agent at dmca@creepercastle.in with the following information in writing:

• Your physical or electronic signature, or that of a person authorized to act on your behalf.
• A description of the copyrighted work that you claim has been infringed. This should include the URL or other specific location on the service where the infringing content is located.
• Your contact information, including your full name, email address, and phone number.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

To contact our copyright agent, please email dmca@creepercastle.in. We will review your notification and take whatever action we deem appropriate, in our sole discretion, including removing the allegedly infringing content from the service.

• Links to other websites

Our service may contain links to third-party websites or services that are not owned or controlled by the company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that the company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services

We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services that you visit.

• Termination

The company reserves the right to terminate or suspend your account at any time, without prior notice or liability, for any reason, including a violation of these terms and conditions.

Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may do so by simply stopping your use of the service.

• Limitation of liability

To the maximum extent permitted by law, the company and its suppliers are not liable for any damages arising out of or in connection with your use of the service. This includes, but is not limited to, direct, indirect, incidental, consequential, or special damages, even if the company or its suppliers have been advised of the possibility of such damages.

The company's and its suppliers' total liability for any claims under these terms, including for any implied warranties, is limited to the amount you paid to us for the service.

In states that do not allow the exclusion or limitation of liability for certain damages, our liability will be limited to the maximum extent permitted by law.

• Acceptable use policy

1. Overview

This acceptable use policy (the "Policy") applies to all of the company's hosting services and is designed to protect the company, its customers, and the internet community in general from irresponsible or illegal activities. By using the company's hosting services, you agree to comply with this Policy and the list of prohibited activities that follows. If you engage in any of these prohibited activities, the company reserves the right to suspend or terminate your account without notice.

2. Prohibited activities include, but are not limited to:

• Illegal or fraudulent activities, including without limitation the distribution of illegal or pirated content, phishing scams, or other forms of fraud or deception.
• Spamming or sending unsolicited bulk email ("UBE" or "spam"). The sending of any form of UBE through the company's servers is prohibited. Similarly, the sending of UBE from another service provider advertising a website, email address, or utilizing any resource hosted on the company's servers is prohibited. The company's accounts or services may not be used to solicit customers from or collect replies to messages sent from another internet service provider where those messages violate this Policy or the other provider's policy.
• Infringing on the intellectual property rights of others, including without limitation copyright, trademark, or patent infringement.
• Distributing malware or other harmful software.
• Interfering with the use of the company's services or network by other customers or authorized users, including without limitation launching denial of service attacks, port scanning, or other malicious activities.
• Using the company's services to violate the rights of others or cause harm to the company or its customers.

The company reserves the right to update and revise this Policy at any time, without notice. It is your responsibility to review this Policy periodically and to ensure that your use of the company's services remains in compliance with the latest version of the Policy.

• Customer responsibility for customer's users

You are responsible for the activities of your users and, by accepting service from the company, you agree to ensure that your customers/representatives or end-users abide by this policy. Complaints about customers/representatives or end-users of you may be forwarded to the company for action. If violations of the company's acceptable use policy occur, the company reserves the right to terminate services or take action to stop the offending customer from violating the company's AUP as the company deems appropriate, without notice.

• Fair usage policy for CreeperCastle Minecraft and game hosting plans

1. Mining programs

We prohibit the use of any programs, plugins, extensions or any form of software that uses crypto mining practices, if the company finds you using any of such kind, the company reserves the right to suspend your services.

2. Database

By default, the company does not count MySQL database usage towards your storage allocation. However, certain Minecraft plugins such as Dynmap result in excessively large database files. If the combined storage of your databases exceeds 10GB, the company reserves the right to take one or more of the following actions:

• The company may reduce your storage allocation by the amount of space your MySQL databases are using.
• The company may move your database and/or Minecraft server to another node in the same region.
• The company may ask that you upgrade to a plan with a higher storage capacity.
• The company may ask that you discontinue using the plugin(s) that result in increased storage.
• The company may cancel or suspend your service if the excess storage usage is not rectified through any of the above methods.

3. Bandwidth

By default, the company does not impose limitations on bandwidth for our Minecraft and game hosting plans. However, due to the high cost of bandwidth, the company reserves the right to restrict, suspend, or remove non-Minecraft servers that use more than 1TB of inbound bandwidth per month or non Minecraft servers that are in the top 5% of bandwidth usage during a given period. Common services that may result in action being taken due to high bandwidth usage include, but are not limited to:

• Discord music streaming bots.
• VPN servers.
• Any form of content delivery network (CDN) services.

• "As is" and "as available" disclaimer

The service is provided to you "as is" and "as available" and with all faults and defects without warranty of any kind.

To the maximum extent permitted under applicable law, the company, on its behalf and behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, concerning the service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of the course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the company provides no warranty or undertaking, and makes no representation of any kind that the service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the company nor any of the company's providers makes any representation or warranty of any kind, express or implied:

• As to the operation or availability of the service, or the information, content, and materials or products included thereon;
• That the service will be uninterrupted or error-free;
• As to the accuracy, reliability, or currency of any information or content provided through the service;
• That the service, its servers, the content, or e-mails sent from or on behalf of the company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case the exclusions and limitations outlined in this section shall be applied to the greatest extent enforceable under applicable law.

• Governing law

The laws of the country, excluding its conflicts of law rules, shall govern these terms and your use of the service. Your use of the application may also be subject to other local, state, national, or international laws.

• Dispute resolution

If you have any concerns or disputes about the service, you agree to first try to resolve the dispute informally by contacting the company.

• Severability and waiver

1. Severability

If any provision of these terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

2. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

• Translation interpretation

These terms and conditions may have been translated if we have made them available to you on our service. You agree that the original English text shall prevail in the case of a dispute.

• Changes to these terms and conditions

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is a material we will make reasonable efforts to provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the service.

• Contact us

If you have any questions about these terms and conditions, you can contact us: by email: support@creepercastle.in