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CreeperCastle Host is a Server Hosting Company, founded on NaN NaN, NaN.

Since then, we’ve offered our clients uncompromisingly stable, secure and trustworthy services at remarkably affordable economic prices. It is our motive to provide the means where by our clients can create and host their own servers in a manner that is as simple as possible. In other words, we make it simple for you to create your very own Game Server by giving you the customizable server hosting tools. Our services include numerous services such as

• low specification plans for a Minecraft SMP
• high-specification servers for absolutely huge Minecraft Networks and VPS required for developers
• These plans are customizable to suit your economic means

• Overview

• CreeperCastle Host is committed to delivering our clients unwavering stability & services. And guarantees such through this SLA document to its paying clientele.
• The uptime guarantee is applicable on a per-service item not based on the entirety of a monthly invoice. This SLA covers all services CreeperCastle Host offers and will offer in the future with the exception of those services contain within the Exclusions section.

• Service Downtime and How it is Measured

Downtime is defined as the total length of time of an unplanned interruption of connectivity/Service Availability to any of the services CreeperCastle Host offers, furnishing, that the interruption has been determined to be caused by a problem in or from the immediate CreeperCastle Host services as confirmed by CreeperCastle Host management.

• Exclusions And Limitations

Whilst every care is taken to ensure the unbroken services we provide, some limitations/exclusions have to be included specifically to those events and instances beyond and out of our control.
Herewith provided is a comprehensive–but not necessarily an all-inclusive list:

• Act of God. Extreme weather or other geological factors at or within the region of datacenters may facilitate the severance of service for unspecified lengths of time. Such interruptions that fall within this category as defined and as included within legislation will not be covered.
• Unlawful or other deliberately malicious activity such as DDOS attacks, server based illegal activities and terminations.
• Internet availably on client-side ISP or other client-based issues not related to or caused by CreeperCastle Host Services.
• Exceeding the registered resources allocated to the Client’s Plan, or due to the Client’s server not working because they have exceeded more resources than their Plan has purchased.
• Dedicated Serves are not covered by the SLA.
• If CreeperCastle Host determines the SLA claim to be fraudulent.

• Outage Credits

This SLA defines a certain credit-based system of ‘Refundable’ time a Client can accrue upon any period of downtime determined by CreeperCastle Host Management to be the fault of CreeperCastle Host, if the downtime or interruption proves to be longer than 30 minutes in length.

In the event that a period of downtime should extend beyond 10 days 100% of monthly invoice is credited to the Client.

• How to obtain Credits

In order to be eligible for a Credit refund under the terms of the SLA, the Client must submit a support ticket related to the event and expressly request the issuance of any and all Credits due. We stress that all Clients should not assume that CreeperCastle Host or any member of staff is automatically aware of your outage so unless a ticket as stated is submitted the staff may not be aware that any problem exists.

Valid methods of submission are through our Discord Ticket Support, or through our Billing Panel. For all cases, the timestamp of your notification will mark the beginning of the outage period. In cases where CreeperCastle Host is aware of the outage it may be that the Client will receive notification from us. However, the Client is still required to submit a ticket.

By reading this SLA you agree to all terms, limitation, exclusions, its requirements and disclaimers contain herein.